At TAKUMI FISHING, we understand the importance of a reliable and efficient delivery and return policy to ensure that our customers receive their orders in a timely manner and have a hassle-free experience. Our policies are designed to provide transparency and clarity regarding the delivery process and options for returns. Please read the following information carefully to understand how we handle delivery and returns at TAKUMI FISHING.

Delivery

We offer various delivery options to accommodate the diverse needs of our customers. When placing an order, you can choose from the following delivery methods:

  • Standard Delivery: This is our default delivery method, which typically takes 10-14 business days for your order to arrive at your designated address.
  • Express Delivery: For those who need their orders delivered faster, we offer express delivery, which usually takes 5-9 business days.

Delivery costs are calculated based on the weight and dimensions of the items in your order, as well as the destination address. The exact delivery cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number can be used to monitor the progress of your delivery. Simply visit our website and enter the tracking number in the designated tracking tool to get real-time updates on the whereabouts of your package.

While we strive to provide delivery services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to deliver to your desired location, you will be notified during the checkout process.

Returns

If you find that the products you have purchased do not meet your expectations, we have a clear and straightforward returns policy in place. To qualify for a return, please ensure that:

  • The product is unused and in its original packaging
  • The product is returned within 30 days of the purchase date
  • You provide a valid proof of purchase, such as the order confirmation email or receipt

Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

If you receive a defective or damaged product, we apologize for any inconvenience caused. Please contact our customer support team within 7 days of receiving the product and provide detailed information about the issue, including supporting photographs if possible. Our customer support team will guide you through the return process and provide you with a return shipping label, if necessary. Once we receive the returned product, we will inspect it to determine the cause of the issue. If the issue is found to be due to a manufacturing defect or damage during shipping, we will offer a replacement or a full refund.

Please note that returns will only be accepted for products that are defective or damaged upon arrival. We do not accept returns for products that have been used or are not in their original packaging.

Unfortunately, we do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to a manufacturing defect or damage during shipping.

If you have any further questions or require assistance with delivery or returns, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.