1. How long does shipping take?

Shipping times vary depending on the shipping method you choose at checkout. Our standard shipping typically takes 10-14 business days for delivery, while expedited shipping usually takes 5-7 business days.

2. What is your refund policy?

If you are not completely satisfied with your purchase, you may be eligible for a refund. To qualify for a refund, please ensure that the product is unused, in its original packaging, and returned within 30 days of the purchase date. You will also need to provide a valid proof of purchase, such as the order confirmation email or receipt. Once we receive the returned product and verify its condition, we will initiate the refund process. Please allow up to 7 business days for the refund to be processed and reflected in your account.

3. Do you accept returns?

We accept returns for defective or damaged products. If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the product. Provide detailed information about the issue, including supporting photographs if possible. Our customer support team will guide you through the return process and provide you with a return shipping label, if necessary. Once we receive the returned product and inspect it, we will offer a replacement or a full refund if the issue is due to a manufacturing defect or damage during shipping.

4. Can I exchange a product?

Unfortunately, we do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

5. What are the shipping costs?

Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the destination address. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and enter the tracking number in the designated tracking tool to get real-time updates on the whereabouts of your package.

7. What should I do if my package is lost or damaged?

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

8. Do you ship internationally?

No, unfortunately we don’t ship internationally at this moment.

9. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.

10. How can I contact customer support?

If you have any further questions or require assistance with your order, refund, or return, please don't hesitate to contact our customer support team. You can reach us through our contact form on the website or by emailing takumifishingcs@gmail.com. We are here to help and ensure your satisfaction with our products.