At TAKUMI FISHING, we understand the importance of customer satisfaction and strive to provide the highest quality products. In the unlikely event that you are not completely satisfied with your purchase, we have a clear and straightforward refunds and return policy in place.

Refunds:

If you find that our products you have purchased do not meet your expectations, you may be eligible for a refund. To qualify for a refund, please ensure that:

• The product is unused and in its original packaging
• The product is returned within 30 days of the purchase date
• You provide a valid proof of purchase, such as the order confirmation email or receipt

Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

Returns:

If you receive a defective or damaged product, we apologize for any inconvenience caused. Please follow these steps to initiate a return:

1. Contact our customer support team within 7 days of receiving the product
2. Provide detailed information about the issue, including supporting photographs if possible
3. Our customer support team will guide you through the return process and provide you with a return shipping label, if necessary
4. Once we receive the returned product, we will inspect it to determine the cause of the issue
5. If the issue is found to be due to a manufacturing defect or damage during shipping, we will offer a replacement or a full refund

Please note that returns will only be accepted for products that are defective or damaged upon arrival. We do not accept returns for products that have been used or are not in their original packaging.

Exchanges:

Unfortunately, we do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Shipping Costs:

Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to a manufacturing defect or damage during shipping.

If you have any further questions or require assistance with a refund or return, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.